Shipping policy

Shipping and delivery for Australian orders

Shipping charges

Shipping charges for your Australian delivery address are shown during checkout before you place your order. Please review the delivery charge and order total before confirming payment. Any promotion applies only if it is shown as available for your order.

Delivery information

Any available delivery estimate for your order will be shown in the relevant product information or at checkout, where provided. Delivery times may depend on the product and shipping arrangements. If you need clarification about delivery to your address, email kundeservice@tilkjokkenet.no before ordering.

Tracking and separate parcels

Once an order has been processed and tracking details are available, we send them to you by email. If you have not received expected tracking information, contact us with your order number.

For logistical reasons, items in the same order may be dispatched in separate parcels. They may arrive at different times, with tracking provided for each parcel where available.

Check your delivery details

Please check that your delivery name and address are complete and correct before placing your order. If you notice an error, contact kundeservice@tilkjokkenet.no promptly. We will try to correct it if the parcel has not yet been dispatched. Your statutory rights are not excluded by this request.

Delays and delivery problems

If your order is delayed, missing, damaged in transit or delivered incorrectly, please contact us with your order number. We will investigate and work with you on the next steps. Your remedies, including any right to cancel or obtain a refund for a failure to supply, depend on the circumstances and applicable Australian law.

Events such as customs processing, public holidays, industrial action, extreme weather or carrier disruption can affect shipping. They do not automatically remove rights that apply under the Australian Consumer Law.