Privacy policy
Last updated: October 8, 2026
This Privacy Policy describes how Til Kjøkkenet (the “Site”, “we”, “us”, “our”) collects, uses and discloses your personal information when you visit or use our services, make a purchase from tilkjokkenet.no (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, website visitor or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights and the rights of our users or others.
What personal information we collect
The types of personal information we collect about you depend on how you interact with our Site and use the Services. When we use the term “personal information”, we mean information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you submit directly to us through our Services may include
- contact information including your name, address, phone number and email address
- order information including your name, billing address, shipping address, payment confirmation, email address and phone number
- account information including your username, password, security questions and other information used for account security purposes
- customer support information including information you choose to include in communications with us, for example when you send a message through the Services
Some features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.
Information we obtain from third parties
We may also obtain information about you from third parties, including vendors and service providers that may collect information on our behalf, such as
- companies that support our Site and Services, such as Shopify.
- Our payment processors, which collect payment information (for example, bank account, credit or debit card details and billing address) to process your payment in order to fulfil your orders and provide products or services you have requested, for the performance of our contract with you.
- When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and Cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-party websites and links.
How we use your personal information
- Providing products and services We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, send you notifications related to your account, purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate any returns and exchanges, and provide other account-related features and functionality. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.
- Marketing and advertising We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) of the GDPR.
- Security and fraud prevention We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our Site secure for you and other customers, pursuant to Art. 6 (1) (f) of the GDPR.
- Communicating with you and improving the Services We use your personal information to provide customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, provide effective services to you and maintain our business relationship with you pursuant to Art. 6 (1) (f) of the GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with operating our store with Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including to remember your actions and preferences), run analytics and better understand users’ interaction with the Services (we have a legitimate interest in administering, improving and optimising the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the Services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively affect your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. In addition, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- Vendors or other third parties that perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
- Business and marketing partners to provide services and advertise to you. Our business and marketing partners use your information in accordance with their own privacy policies.
- When you direct us, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations, with your consent.
- Our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in “How we collect and use your personal information” and “How we disclose personal information”:
| Category | Categories of recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information to engage in advertising and marketing activities in the following ways.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may use the contact details below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.
Security and retention of your information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute. They may apply only in certain circumstances, and in some cases we may decline your request where permitted by law.
- Right to access/know: You may have a right to request access to personal information we hold about you, including details relating to how we use and share your information.
- Right to delete: You may have a right to request that we delete personal information we hold about you.
- Right to correct: You may have a right to request that we correct inaccurate personal information we hold about you.
- Right to data portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to opt out of sale or sharing or targeted advertising: You may have a right to direct us not to “sell” or “share” your personal information, or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
- Restriction of processing: You may have a right to ask us to stop or restrict our processing of personal information.
- Withdrawal of consent: Where we process your personal information based on consent, you may have a right to withdraw that consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing communication preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf. We may also need you to verify your identity directly with us. We will respond to your request within a reasonable time and as required under applicable law.
Complaints
If you have concerns or complaints about how we handle personal information, please contact us using the details below, describe the concern and provide information that will help us investigate. We will consider your complaint and respond in accordance with applicable law. If you remain dissatisfied, you may have a right to contact a relevant privacy or data protection regulator, depending on the law that applies to your circumstances. For the EEA, you can find a list of the responsible data protection authorities here.
For customers in Australia: if the Australian Privacy Act 1988 (Cth) applies to our handling of your personal information, you may have rights and complaint avenues under that Act, including a possible complaint to the Office of the Australian Information Commissioner (OAIC) where it has jurisdiction. Please contact us about the concern first. We do not represent that the Privacy Act automatically applies to Gostol AS merely because Australian customers can shop with us.
International users and overseas disclosures
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information may also be processed by staff and third-party service providers and partners in those countries, as described in this policy. This includes the cross-border handling associated with an online store operated by a Norwegian company and supported by Shopify and the types of service providers described above.
If the Australian Privacy Principles apply to our business, any applicable requirements concerning overseas disclosure, including Australian Privacy Principle 8, will also apply. This notice is not a claim that the Australian Privacy Act applies automatically or that any particular exception to cross-border disclosure requirements has been established.
If we transfer your personal information out of Europe, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority in the United Kingdom where applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at kundeservice@tilkjokkenet.no or contact us at Gostol AS, Badevikvegen 26, 4160 Finnøy, Norway.
Under applicable data protection laws, and unless otherwise expressly stated, we are the data controller responsible for your personal information.