Frequently asked questions

Any available delivery estimate for your order will be shown in the relevant product information or at checkout, where provided. Delivery times may depend on the product and shipping arrangements. If you need clarification about delivery to your address, email kundeservice@tilkjokkenet.no before ordering.

Once an order has been processed and tracking details are available, we send them to you by email. If you have not received expected tracking information, contact us with your order number.

Standard shipping to Australia is AUD 9.90 on orders up to and including AUD 50.00, and free on orders over AUD 50.00. Review the delivery charge and order total at checkout before confirming payment.

For logistical reasons, items in the same order may be dispatched in separate parcels. They may arrive at different times, with tracking provided for each parcel where available.

If your order is delayed, missing, damaged in transit or delivered incorrectly, please contact us with your order number. We will investigate and work with you on the next steps. Your remedies, including any right to cancel or obtain a refund for a failure to supply, depend on the circumstances and applicable Australian law.

Separately from your statutory rights, we offer 30 days to change your mind, counted from the day you receive the product. To qualify for this voluntary offer, the item must be unused and in substantially the same condition as when received. Email us within the 30-day period so we can provide return instructions. This is a voluntary offer, not a time limit on your statutory rights.

There is no 30-day cut-off for asserting consumer guarantee rights. A product does not need to be unused or in its original packaging to be considered for an ACL remedy.

Read our returns policy for full details.

For an eligible voluntary change-of-mind return, you normally arrange and pay for return delivery. We do not provide prepaid return labels for ordinary change-of-mind returns.

For a faulty or otherwise non-compliant product, different rules apply. If an issue is confirmed, we reimburse reasonable return costs you have already paid. For products that are too large, heavy or difficult to return in the usual way, we will meet our obligations to arrange or pay for appropriate collection or return transport. Please contact us for directions rather than sending a faulty item to an unverified address.

For an eligible voluntary change-of-mind return of a regular-price item, we refund the product price to the original payment method. For an eligible voluntary change-of-mind return of an item bought on sale, we provide store credit as an electronic gift card. This gift-card condition applies only to the voluntary change-of-mind offer. It never replaces a refund or other remedy that is required under the ACL.

If a product has a major failure, you can choose a refund or a replacement of the same type. A refund under the ACL is not restricted to store credit or a gift card.

If you wish to change or cancel an order, contact us as soon as possible after placing it and include your full name, order number and ordering email address. If it has already been dispatched, contact us to discuss the return options available. Nothing in this paragraph limits your statutory rights if an order has not been properly fulfilled.

Payment methods available to you are those actually displayed at checkout. We do not promise any particular Australian payment option.

Payment is processed through the payment services offered at checkout. Please keep your order confirmation or another record of purchase.

Payment methods available to you are those actually displayed at checkout. We do not promise any particular Australian payment option.

Product prices, any applicable delivery charges and the order total are presented during shopping and checkout. Review the currency and total shown for your order before confirming payment.

Some of it is. For each product, the materials are listed in the description.

Outlet products are available for delivery within Norway only and are not available for delivery to Australia.

Til Kjøkkenet is operated by Gostol AS, a company registered in Norway. Norwegian organisation number: 931 442 341. Business address: Badevikvegen 26, 4160 Finnøy, Norway.

This is our business address, not our returns address. Please contact us by email for the correct return instructions and address before sending anything back.